Stories About Mimir

Discover case studies, best practices, and in-depth articles to help you optimize productivity in Customer Support, while still giving customers the best service possible.

May 16, 2025

How Bikeshop Uses an Advanced AI Chatbot to Automate 56% of Customer Support Chats

We automated 56% of customer chats at Bikeshop using an advanced AI chatbot—now their team barely thinks about chat support at all.

November 18, 2025

Tired of Support Tickets? Here’s How AI Can Handle Them (Without Breaking a Sweat)

Automate 50%+ of your customer support with AI tailor-made for Norwegian e-commerce. Mimir handles 1,000+ tickets a day across email, chat, and social—fully integrated with your tech stack.

November 13, 2025

Smarter Chat Support for a Growing E-commerce Brand

As Slikkepott scaled, customer inquiries grew too — ranging from product questions and recipe requests to stock checks and order tracking. They needed a solution to keep support costs low.

October 21, 2025

Real AI for Real Expertise

Sunkost is Norway’s leading retailer in health and wellness, known for its knowledgeable staff and expert guidance. But that same professional expertise wasn’t reflected online.