THE NEW PLATFORM FOR E-COMMERCE CUSTOMER SUPPORT
Next generation customer service, built specifically for e-commerce
Below are some of our most popular features. Contact us if you want a full demo of all features
Full AI-native helpdesk that automatically resolves tickets
Full helpdesk with all features and channels. Native AI agent that can solve cases across all your systems and respond to customers automatically. The next generation, not a legacy helpdesk with AI add-ons
Sales assistant that turns customer questions into purchases
AI sales assistant avaliable on in your e-commerce store 24/7. Trained on all your product data and knowledge, tailored to your brand and tone-of-voice. Driving conversion rates and supporting live on all customer service inquiries
Customer intelligence that tells you how to improve your store
Turn every customer conversation into actionable insights. Build custom dashboards to uncover trends, identify product issues, measure AI performance and make smarter decisions across support and commerce
Automations to prevent problems before they become support tickets
Most of your support is reactive. Automations lets AI agents handle recurring e-commerce operations so the same issues don’t keep reaching your team
Help centre and FAQs to let customers self-serve
Create, edit and publish content for your customers to explore. Host it yourself or let us do it, stay in full control over the contetnt and easily adapt the look to fit your webpage
Human live chat support for the complex cases
Full support for human agents on live chat, so even the most complex cases gets routed to the correct person and solved instantly
All channels in one system, so you can respond to customers across platforms
Customers expect service across all channels: email, chat, messenger, instagram etc. Get all channels connected into the same system, so you can bring quality service to all your customers
Automatic translation to support customers in any language
All messages automatically translated to your desired language. For both inbound and outbound messages, so you can edit and send responses in your native language, while your customers get the response in their native language
Customize your design, your views and your workflow
You are in full control over what the chat looks like, how you want to organize, as well as how you want to sort and work in the helpdesk
Next up: Phone support
We are adding native phone support to Mimir. This will let businesses handle phone conversations alongside mail, chat, socials and other support channels, all within a single platform. With native phone support, users can deliver faster, more personalized assistance while keeping every customer interaction connected and accessible
Want other features?
We constantly build new features by popular demand. Unsure whether we have a feature, or want to request a new one? Let us know
GOT QUESTIONS?
Everything you need to know, all in one place
Quick answers to common questions about Mimir
How quickly can we get started?
Which channels does Mimir support?
Can we control what Mimir sends?
What if it doesn't save us money?
Does Mimir work with our complex setup?
Do you offer support for onboarding new users?