Stories About Mimir

Discover case studies, best practices, and in-depth articles to help you optimize productivity in Customer Support, while still giving customers the best service possible.

Holzweiler handled a 2x increase in tickets through automation

By implementing Mimir, Holzweiler automated repetitive support inquiries, reduced response times by over 30%, and delivered faster, always-on customer service without expanding their team.

VILLOID cuts response times by 53% while growing rapidly

How we worked with VILLOID to turn customer support pain point to competitive advantage

Framsport delivers tailored size recommendations across 134 slightly different Hoka models

We helped Framsport deliver their deep Hoka expertise to all customers - instantly and 24/7

yayloh & Mimir

yayloh is a post-purchase platform built to help fashion brands turn returns into a growth engine. From return management to return prevention, yayloh brings speed, automation, and customer experience to the heart of your operations.