Holzweiler handled a 2x increase in tickets through automation
By implementing Mimir, Holzweiler automated repetitive support inquiries, reduced response times by over 30%, and delivered faster, always-on customer service without expanding their team.
Overview
Holzweiler was facing increasing pressure on customer support due to repetitive inquiries and growing demand. Limited team capacity meant slower responses and even turning off live chat. They needed a way to deliver faster, always-on support without expanding their team.
Challenge
A large share of incoming requests were repetitive questions about orders, shipping, returns, and products. Handling these manually consumed significant time and limited the team’s ability to focus on more complex cases. Scaling support through hiring or tooling alone would not solve the core inefficiency.
Solution
Holzweiler implemented Mimir to automatically handle a significant portion of customer inquiries. The setup was fast and required minimal technical involvement, allowing them to go live quickly ahead of peak season. Mimir provided instant, on-brand responses across common support topics, 24/7.
Results
Holzweiler reduced response times by over 30% while tickets have increased by 2x. A large share of conversations is now resolved without human involvement, freeing up team capacity. The result is a more scalable support operation with faster responses and a consistently strong customer experience.