Privacy Policy

Privacy Policy for Marketing

Last updated: 8th of July, 2026

At Mimir, we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how Mimir collects, uses, stores, and protects your personal information when you:

  • use our ROI calculator,

  • submit a contact form,

  • book a demo,

  • download resources,

  • sign up for newsletters,

  • or otherwise contact us through our website or advertisements.

If you become a customer of Mimir, the processing of customer and product data is governed by our separate Privacy Policy for Businesses.

1. Who we are

Mimir is operated by:

CognitionHub AS

Tordenskiolds gate 2
0160 Oslo
Norway
Email: it@trymimir.com

2. Information we collect

Depending on how you interact with us, we may collect:

Information you provide

  • Name

  • Company

  • Business email address

  • Phone number

  • Website

  • Information you enter into calculators or forms

  • Messages or questions you send us

For example, our ROI calculator may ask about:

  • Ecommerce platform

  • Customer support platform

  • Monthly support conversation volume

  • Customer support coverage

  • Other information you voluntarily provide

Information collected automatically

When you visit our website we may collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on our website

  • Referral source

  • Cookie identifiers

  • Advertising identifiers where applicable

This information may be collected using cookies or similar technologies.

3. Why we process your information

We process personal data to:

  • Calculate and present your ROI estimate

  • Contact you regarding your inquiry or requested demo

  • Respond to questions

  • Improve our website and marketing

  • Measure advertising performance

  • Prevent abuse and fraud

  • Personalize the results shown to you, and tailor subsequent communications to your business and use case.

  • Send marketing communications where permitted by applicable law

4. Marketing communications

If you provide your contact information through our website, advertisements, calculators, or forms, we may contact you regarding:

  • your requested ROI calculation,

  • your inquiry,

  • booked demonstrations,

  • relevant product updates,

  • customer stories,

  • educational content,

  • invitations to webinars or events,

  • and information about Mimir’s products and services.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails or by contacting us.

5. Legal basis

Depending on the circumstances, we process personal data based on one or more of the following legal grounds under the GDPR:

  • your consent;

  • our legitimate interest in responding to inquiries and improving our business;

  • performance of pre-contractual steps requested by you;

  • compliance with legal obligations.

6. Cookies and advertising

We may use cookies and similar technologies to:

  • remember preferences,

  • analyze website usage,

  • improve our services,

  • measure advertising effectiveness,

  • understand how visitors interact with our website.

We may use services such as:

  • Google Analytics

  • Google Ads

  • Meta Pixel

  • LinkedIn Insight Tag

These services may use cookies or similar technologies to help us understand advertising performance and website usage.

Where required by law, we request consent before placing non-essential cookies.

7. Who we share information with

We do not sell your personal information.

We may share information with trusted service providers that help us operate our business, including providers of:

  • website hosting,

  • CRM systems,

  • email delivery,

  • marketing automation,

  • analytics,

  • advertising,

  • scheduling,

  • customer communications,

  • cloud infrastructure.

These providers process personal data only on our behalf and under appropriate contractual safeguards. We may also disclose information where required by applicable law.

8. International transfers

Some service providers may process personal data outside your country.

Where required, such transfers are protected using appropriate safeguards such as the European Commission’s Standard Contractual Clauses or equivalent legal mechanisms.

9. Data retention

We retain lead information only as long as necessary for the purposes described in this policy. Generally:

  • inquiries and demo requests are retained while relevant to our sales process;

  • marketing contact information is retained until you unsubscribe or request deletion;

  • analytics data is retained according to the configuration of the relevant analytics platform;

  • we may retain limited information where required by law or for legitimate business purposes.

10. Your rights

Depending on applicable law, you may have the right to:

  • access your personal data;

  • correct inaccurate information;

  • request deletion;

  • object to certain processing;

  • withdraw consent;

  • restrict processing;

  • request data portability;

  • lodge a complaint with your local data protection authority.

11. Security

We use technical and organizational measures designed to protect personal data, including:

  • encrypted connections (HTTPS/TLS),

  • access controls,

  • least-privilege permissions,

  • monitoring,

  • secure cloud infrastructure.

No system can guarantee absolute security, but we continually work to protect your information.

12. Changes to this policy

We may update this Privacy Policy from time to time.

Material changes will be published on this page together with an updated revision date.

13. Contact

For privacy questions or requests regarding your personal information, contact:

CognitionHub AS
Tordenskiolds gate 2
0160 Oslo
Norway
Email: it@trymimir.com