About Mimir
Mimir is building the self-improving customer support platform for e-commerce. Our AI agent learns from every conversation and resolves over 80% of support on its own, and for the tickets that still need a human touch, we give teams the best tool there is to handle them.
We work with some of Europe's most ambitious e-commerce brands, which means we constantly have to deliver at a world-class level, in every role.
About the role
As a Forward Deployed Engineer (FDE), you'll sit at the intersection between our customers and our core product team.
You will own the customer relationship, make sure customers get the full benefits of our platform, and work with our software engineers to ship features that solve concrete, real-world pain points.
What you'll do
Onboard new customers
You will run technical discovery calls, map out customer needs, and own the onboarding process.
Ship code
New customers often need things we don't have yet, and they usually need them fast. You'll build integrations, custom workflows and smaller features on top of our platform. You're not required to ship core product features, but the code you write goes to production and is used by real customers every day.
Integrate your learnings into the core platform
As one of the people with the most day-to-day contact with our customers, you will naturally come to deeply understand their needs. You will work with our engineers to turn specific customer needs into general product features that benefit our entire customer base.
Who you are
You move fast and own outcomes
When a customer is waiting, you don't need someone to tell you what to do next. You figure it out and ship it.
You are great with people
Getting adoption within an organization means understanding the customer and building trust. That takes both technical skill and people skills.
You're technical and you like to build
You can read API docs, wire up an integration and write the scripts to make it work, and you'd rather fix something yourself than wait for someone else to. When a problem goes deep into the core product, our engineers have your back.
Practical info
Location
Oslo, in person
Start
As soon as possible
Compensation
NOK 700–900k base + equity